Phone: 888-860-6354
Fax: 512-819-4629

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PLEASE NOTE: You only need to download this application if you have been instructed to do so by an ATI agent. This application will give the agent remote access to your computer.  This will allow them to get your software configured and setup while you watch.


***Before you begin a remote session, exit out of any sensitive applications or documents you currently have open on your PC/Mac. This session will consist of troubleshooting your currently open ticket only. During this process a plugin will have be installed to your PC/Mac in order for you to view your browser. If we run into any difficulty installing the plugin, other configurations will take place for example; lowering your security settings within browser/Operating System, or temporarily disabling your Antivirus. If you wish for us not to remotely connect we can forward you documentation on how to resolve your issue or set up a service call.

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  • We have relied on Ron Nations and his team for innovative solutions and outstanding customer support for over 8 years. read more...
  • ATi has always been available day or night. Their ticketing system has given Kindred the ability to track times for service calls and makes it very easy read more...
  • ATi has been instrumental in increasing our patient satisfaction scores. read more...